The Unit ‘Creating stable and efficient processes’ reviews how the logistical flow of processes can be improved and made more stable, predictable and efficient. This Unit reviews tools which can be used to visualize and analyze the process flow as well as a number of tools and techniques that can be used to improve efficiency, effectiveness, productivity and agility of processes. All Level III Learning Elements and Performance Criteria follow the DMAIC structure.
The Learning Element ‘Basic statistics’ reviews different types of data, measurement scales and data collection tools. Also a set of measures (statistics) that characterizes a given set of data are reviewed.