MOOC - Lean Six Sigma Yellow Belt
World Class Performance
The Unit ‘World Class Performance’ reviews the general philosophy of continuous improvement. It discusses the overview of different process improvement methods and the history of the most important methodologies. It also explains why continuous improvement is important.
Customer value (VOC & CTQ):
The Learning Element ‘Customer first’ reviews customer identification (internal/external), customer requirements and the CTQ-measure.
LSSYB.U1.E1.PC1
Understand the Voice of the Customer (VOC). Understand that different customers have different needs, expectations, requirements and desires. Bloom: Understand
LSSYB.U1.E1.PC2
Understand that Voice of the customer requirements need to be translated into CTQ targets and specifications. Bloom: Understand